Warranty summary
A quick reference for common questions.
- Proof of repair (receipt or email)
- Device and issue description
- We re-test the relevant functions
- We explain findings before any work
Warranty coverage applies to the repair work performed and the part fitted, under the conditions described below. It does not cover unrelated faults or new damage after the repair.
What our warranty covers
We keep the scope specific so it remains meaningful. Coverage applies to the exact repair performed and the part fitted, provided the device has not been subjected to excluded conditions.
Covered issues related to the original repair
If a fitted part or the workmanship of the original repair develops a fault within the warranty period (and none of the exclusions apply), we will assess the device and provide an appropriate remedy.
- Part malfunction or premature failure
- Functional issues linked to the serviced area
- Re-check and re-test at the workshop
- Clear explanation of findings and options
Typical warranty period
Your receipt states the warranty period for the specific repair. Periods vary by repair type and part category.
Look for the warranty line on your receipt or repair confirmation email.
Remedy options
After assessment, the remedy may include an adjustment, part replacement, or rework of the original repair, where appropriate.
Proof of repair
Please bring your receipt or show the repair confirmation email. This helps us match the device to the recorded repair and tests.
Testing approach
We re-run the checks relevant to the original work, then confirm whether the issue is related to that repair or a separate fault.
Care guidance
We provide practical handling tips after certain repairs. Following these helps avoid avoidable issues during the settling period.
Warranty coverage is not a guarantee that every device can be restored in every circumstance. Some devices have pre-existing damage or underlying faults that only become apparent over time. If we identify an unrelated issue, we will explain it and confirm any costs before proceeding.
How to request warranty support
A straightforward workflow designed to keep the assessment quick and the communication clear.
Contact with details
Tell us the model, the original repair type, and what you are noticing now. If you have it, include your receipt reference.
Best: contact ahead so we can plan bench time.
Workshop assessment
We re-test the device with a focus on the repaired area. If access is required for a functional test, you can unlock the device while present.
No passcodes requested.
Resolution
If the issue is covered, we will complete the appropriate remedy. If it is unrelated or excluded, we will explain why and confirm any costs before moving forward.
Clear outcomes, no surprises.
Warranty re-checks and assessments are performed at our workshop: 32-33 Hatton Garden, Holborn, London EC1N 8DL, United Kingdom.
Many warranty checks can be done quickly, but timing depends on model, workload, and whether a part needs ordering. We will confirm the expected turnaround after assessment.
Exclusions and common non-warranty cases
These examples help set expectations and protect customers from confusion. If you are unsure, contact us and we will advise what to bring for a quick assessment.
Not covered (typical exclusions)
- Physical damage after the repair, including drops, crushing, bending, or pressure damage.
- Liquid exposure or corrosion occurring after the repair or unrelated to the repaired area.
- Unauthorised third-party repairs, attempted self-repairs, or device tampering after our service.
- Software issues, account issues, or data loss. We recommend keeping regular backups.
- New or unrelated faults not connected to the part we fitted or the repair work performed.
Some devices arrive with pre-existing stress or internal damage. Our assessment will identify whether the issue relates to the original repair or a separate condition.
What to bring
- Device and proof of repair
- Any relevant accessories (charger/cable) if the issue is power-related
Care reminders
Use a protective case if you can, avoid moisture exposure, and do not force cables into the port. These steps reduce preventable problems that are not warranty-related.
Questions?
If you are unsure whether your issue is covered, contact us first with a short description. We will advise the next step.
Need a warranty check or a quick answer?
Contact TopFix Mobile and tell us the device model and the original repair type. We will guide you to the quickest next step and confirm what to bring to the workshop.
Prefer to speak first? Call the workshop and we will help you plan your visit.
Email: [email protected]