Workshop details
Quick ways to reach us and plan your visit.
Holborn, London EC1N 8DL, United Kingdom
- Your phone model (for example: iPhone 13 Pro, Galaxy S22)
- What happened (drop, water exposure, stopped charging, etc.)
- Any symptoms (flicker, heat, no service, audio issues)
What happens when you contact us
A clear workflow that keeps estimates honest and avoids surprises.
You share the basics
Call or email with your model and issue. We may ask one or two quick follow-up questions to narrow it down.
Tip: Photos of damage can help, but are not required.
We confirm timing and estimate
We share a typical time window and a GBP estimate range when possible. If it is uncertain, we explain what a diagnostic would involve.
No pressure. You choose whether to proceed.
You check in at Hatton Garden
Bring the device in. We do a quick intake, confirm the job, and keep the handover clean with documented checks.
Warranty details are provided for eligible repairs.
We do not need your passcode. If a feature test requires access, you can unlock the device while you are present and lock it again immediately after.
Start with Diagnostics. We will explain what we found and outline next steps before any repair work begins.
Quick answers before you visit
A few practical notes that help repairs go smoothly and keep your device protected.
Do I need an appointment?
Walk-ins are welcome, but calling ahead can help us confirm parts and reduce waiting time on busy days.
Should I back up my phone?
We recommend a backup whenever possible. Most repairs do not affect data, but backing up is a sensible precaution.
Do you provide a warranty?
Yes, on eligible repairs we provide written warranty coverage for parts and labour. See the Warranty page for details.
If possible, bring your charging cable and mention any accessories (case, screen protector). If your phone is water-exposed, power it off and contact us as soon as you can for guidance.
Want a quick estimate before you come in?
Call or email with your model and symptoms. We will confirm what we can do, the typical turnaround, and what the cost usually looks like in GBP.